Effective date: 11 September 2026
These Terms and Conditions ("Terms") govern your access to and use of the Outigo mobile applications and website (together, the "Platform"), operated by Pruven (Pty) Ltd ("Outigo", "we", "us", "our"), a company registered in the Republic of South Africa. By creating an account, browsing, or booking a service through the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
Outigo operates a marketplace that connects Customers with independent Providers and Servicemen. Outigo is not itself a provider of cleaning, handyman, or other home services, and Providers and Servicemen are independent contractors, not employees or agents of Outigo. Outigo is not a party to the service agreement formed between a Customer and a Provider for a given Booking, and is not liable for the quality, timing, legality, or outcome of any service performed.
You must be at least 18 years old and capable of entering into a binding contract under South African law to register on the Platform. You agree to provide accurate, current, and complete information when creating your account, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account.
When a Customer submits a Booking, an available Provider in the relevant service zone will be matched to the job. Providers may accept or decline a Booking. Once accepted, the Provider (through an assigned Serviceman, where applicable) is responsible for completing the service to a reasonable standard, within the agreed time and price. Customers are responsible for providing accurate service addresses, access, and any information reasonably required to complete the Booking safely.
All prices displayed on the Platform are in South African Rand (ZAR) and are inclusive of any applicable service fees unless stated otherwise. Payment may be made through the payment methods made available on the Platform. Outigo, or its designated payment partners, may process payments on behalf of Providers, and may deduct a service/commission fee before remitting the balance to the Provider.
Bookings may be cancelled subject to the cancellation windows and fees described in our Cancellation Policy, available on the Platform. Refunds, where applicable, are handled in accordance with our Refund Policy. Outigo reserves the right to withhold or adjust refunds where a Booking has already been substantially performed.
You agree not to: (a) use the Platform for any unlawful purpose; (b) harass, threaten, or discriminate against any Customer, Provider, or Serviceman; (c) attempt to circumvent the Platform to transact directly with a Provider to avoid fees; (d) submit false, misleading, or fraudulent information, including fraudulent reviews; or (e) interfere with the security or proper functioning of the Platform.
Providers are responsible for ensuring that they and their Servicemen hold any licences, permits, insurance, or qualifications required by law to lawfully perform the services they offer. Providers must accurately represent their services, pricing, and availability, and must treat Customers professionally and respectfully.
Customers may rate and review completed Bookings. Reviews must be honest and based on genuine experience. Outigo reserves the right to remove reviews that are abusive, fraudulent, or otherwise violate these Terms.
All content on the Platform, including the Outigo name, logo, app design, and software, is the property of Pruven (Pty) Ltd or its licensors and is protected under South African and international intellectual property law. You may not copy, modify, distribute, or reverse-engineer any part of the Platform without our prior written consent.
To the maximum extent permitted by law, Outigo shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or from any service performed by a Provider or Serviceman, including but not limited to property damage, personal injury, or financial loss. Nothing in these Terms limits any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008.
You agree to indemnify and hold harmless Outigo, its directors, employees, and affiliates from any claim, loss, or damage arising from your breach of these Terms or your misuse of the Platform.
We may suspend or terminate your account at our discretion, without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or posed a risk to other users of the Platform.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall first be referred to good-faith negotiation between the parties, and failing resolution, shall be subject to the exclusive jurisdiction of the South African courts.
We may update these Terms from time to time. Where a change is material, we will notify you through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at outigojob@gmail.com or +27 79 040 3388.
